Prima4K
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Installation on Fire TV Stick

Any Fire TV Stick or Fire TV. The Downloader app, then the player.

Before you start

Step by step

  1. Step 1

    Allow apps from unknown sources

    Go to Settings, My Fire TV, Developer options, and turn on Apps from Unknown Sources. If Developer options is hidden, open About and press the Fire TV Stick entry seven times.

    Illustration for step 1: Allow apps from unknown sources

  2. Step 2

    Install Downloader

    From the home screen, search for Downloader and install it from the Amazon store. Open it and allow the permissions it asks for.

    Illustration for step 2: Install Downloader

  3. Step 3

    Enter the player address

    In Downloader, type the download address we sent you on WhatsApp and press Go. The player file downloads and the installer opens.

    Illustration for step 3: Enter the player address

  4. Step 4

    Install and open the player

    Press Install, then Open. You can delete the downloaded file afterwards to save space.

    Illustration for step 4: Install and open the player

  5. Step 5

    Log in with Xtream Codes

    Choose the Xtream Codes login and enter the server URL, username and password from your Prima 4K message.

    Illustration for step 5: Log in with Xtream Codes

  6. Step 6

    Load the channels

    Wait for the list to download, then open Live TV. On a 4K Stick, set the display to 2160p in Settings, Display & Sounds to get 4K.

    Illustration for step 6: Load the channels

If something goes wrong

Check the address character by character; it is case-sensitive. If it still fails, message us and we send a fresh short link.

Type the username and password exactly as sent, with no spaces before or after. Both are case-sensitive. If you copied them from an email, delete any trailing space.

Run a speed test on the device. Below 10 Mbps, move closer to the router or use Ethernet. If the speed is fine, restart the app and the router, then try another server from the list we sent.

The account may have expired or be in use on another device at the same time. Message us with your username and we check it in a minute.

Stuck? We install it with you

Send us a message with your device and where you got to. We walk you through the rest on WhatsApp, seven days a week.

Get help on WhatsApp (opens WhatsApp in a new tab)

Other devices