Draft wording, pending legal review.
1.Who we are
Prima 4K TV ("Prima 4K", "we") provides the Prima 4K streaming subscription described on prima4k.com. Our registered address is [ADDRESS]. You can reach us at support@prima4k.com or on WhatsApp.
By ordering a subscription you accept these terms. If you do not agree with them, do not order.
2.The service
A subscription gives one account (one simultaneous stream unless your plan says otherwise) access to the channel and on-demand line-up for the duration you paid for. Channel availability varies by package and region and changes over time; the lists on this site are indicative.
Picture quality depends on your internet connection and your device. Minimum requirements are published on our 4K HDR page. We do not guarantee a specific quality on a specific device.
3.Ordering, activation and payment
Orders are placed by message on WhatsApp. We confirm the plan and the payment methods available in your country before you pay. No payment is taken on this website.
Accounts are activated after payment is received, normally within minutes and always within 24 hours. Login details are sent by email or WhatsApp to the address or number you gave us.
4.Duration, renewal and cancellation
A subscription runs for the period paid for and stops at the end of it. It does not renew automatically. We may remind you before it ends; renewing is your choice.
You can stop using the service at any time. Refunds are governed by our Refund Policy.
5.Acceptable use
An account is for personal, non-commercial use in your household. You may not share, resell, redistribute, record for redistribution, or publicly display the streams unless you hold a reseller agreement with us.
Using an account on more devices simultaneously than your plan allows, attempting to access servers other than through the credentials supplied, or interfering with the service may result in suspension without refund.
6.Availability and support
We aim for continuous availability but cannot guarantee it. Maintenance, broadcaster-side outages and internet issues outside our control can interrupt streams. Support is available on WhatsApp seven days a week and by email.
7.Liability
To the extent permitted by law, our liability for any claim arising from the service is limited to the amount you paid for the current subscription period. We are not liable for indirect losses, or for the content of third-party channels and programmes.
Nothing in these terms limits liability that cannot be limited by law, including your statutory rights as a consumer.
8.Changes and governing law
We may update these terms; the version on this page applies from the date shown above. Material changes are announced on WhatsApp to active subscribers.
These terms are governed by the law of [JURISDICTION]. Consumers keep the protection of the mandatory rules of their country of residence.