Frequently asked questions
Straight answers. If yours is not here, WhatsApp is the fastest way to ask.
The basics
IPTV delivers live TV and on-demand video over your internet connection instead of a satellite dish or cable box. You pick a plan, we send you your account details by email, you enter them in a player app on your device, and you are watching. There is no hardware to buy and nothing to install at home.
Smart TVs (Samsung, LG, Android TV, Google TV), Amazon Fire TV Stick, Android phones, tablets and boxes, iPhone and iPad, Apple TV, MAG boxes and any computer with VLC. One account works on the device you choose; multi-connection plans are available on request.
Yes, where the broadcaster provides a 4K feed. Most premium sport and cinema channels are available in 4K UHD, the rest in HD or FHD. HDR10 and Dolby Vision are passed through when the source and your device support them. Our 4K HDR page explains what to expect.
Yes. Every plan includes a video-on-demand library of films and series alongside the live channels, updated regularly.
Setup and connection
Most accounts are active within a few minutes of your WhatsApp message during the day, and always within a few hours. You receive your login details by email or WhatsApp, whichever you prefer.
A stable 10 Mbps connection is enough for HD, 15 Mbps for Full HD, and we recommend 25 Mbps or more for 4K HDR. Wired Ethernet or 5 GHz Wi-Fi close to the router gives the smoothest result.
Standard plans include one connection, which you can use on any of your devices one at a time. If you want several screens playing simultaneously, ask on WhatsApp for a multi-connection plan.
Plans and payment
Yes. Ask for a trial on WhatsApp and we send a 24-hour test account so you can check picture quality and channel selection on your own device before paying. One trial per household.
Orders are placed on WhatsApp. We confirm the plan and send you the available payment methods for your country. You never enter card details on this website.
Every plan comes with a 7-day money-back guarantee. Message us within seven days of activation and we refund you in full. Details are in our refund policy.
Troubleshooting
First check your connection speed and switch to Ethernet or 5 GHz Wi-Fi if you can. Restart the player app and your router. If it persists, message us on WhatsApp with your device and the channel: most issues are fixed with a different server or player setting in a few minutes.
WhatsApp, seven days a week. Send your question and a screenshot if you have one, and a person replies. You can also email support@prima4k.com.