Install Prima 4K on your device
Pick your device. Each guide is a numbered sequence written for people who have never installed an app on a television, with an illustration for every step.
Smart TV
Samsung, LG, Android TV and Google TV. An app from the TV's store and your account details.
5 stepsOpen the guideFire TV Stick
Any Fire TV Stick or Fire TV. The Downloader app, then the player.
6 stepsOpen the guideAndroid TV & Box
Android TV, Google TV, Android boxes, phones and tablets.
5 stepsOpen the guideiPhone & iPad
iPhone, iPad and Apple TV, from the App Store.
5 stepsOpen the guideMAG box
MAG 250 to MAG 524 and other Infomir boxes, via the portal URL.
4 stepsOpen the guideVLC & desktop
Windows, macOS and Linux, with the free VLC media player.
4 stepsOpen the guide
Before you start
- A stable connection — 10 Mbps for HD, 25 Mbps for 4K HDR
- Your account details — sent by email when your account is activated
- The device you want to watch on
- About five minutes
Installation questions
No. If you already own a Smart TV, a Fire TV Stick, a phone, a tablet or a computer, that is enough. Nothing here requires hardware you do not have.
About five minutes on most devices. The Fire TV Stick takes slightly longer because you install a second app first.
Yes, install it on as many as you like. Only one can be watching at a time on a single-connection plan.
Message us. These six cover most people, but the service runs on almost anything that plays video — we will tell you what to install.
Yes, and it is normal. Send us a message saying which device and which step, and we finish it with you. Seven days a week.
Stuck? We install it with you
Send us a message with your device and where you got to. We walk you through the rest on WhatsApp, seven days a week.